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Recommendations
Bhutan needs a 3-digit, toll-free
24-hour helpline for children. If the government of Bhutan supports the
establishment of this service, the child helpline in Bhutan has the potential
to reach nearly 4,500 children throughout the country every year with the
existing technological infrastructure.[1]
To reach this number of children, the
government should:
·
Collaborate
with NGOs in Bhutan to work towards establishing a child helpline.
·
Collaborate
with the relevant telecoms regulator and providers in Bhutan to ensure the
national helpline receives a toll-free, 3-digit number so
that neither the helpline nor the child needs to pay for accessing helpline
services.
·
Provide
support to establish and maintain the service.
·
Ensure
the helpline is a 24-hour service.
·
Ensure
the helpline primarily caters to the needs of children.
·
Facilitate the collaboration of the
helpline with other child-focused NGOs and state alliances, such as the police,
health, and social welfare systems to enhance its intervention and follow-up
model; thus, ensuring the long-term rehabilitation of children in need of care
and protection.
·
Ensure
the child helpline has an outreach component for the most marginalised child,
and allocate funds to provide services in non-accessible areas.
·
Collaborate
with NGOs to ensure that children are aware of and can access the helpline.
Background
In Bhutan, there is currently no
national child helpline. There are however plans to establish a complaints and
response mechanism to act on abuse and violence against children in the country.
UNICEF and the National Commission for Women and Children are keen to explore
ways to internalise a child helpline in this mechanism to better reach out to
children in need of care and protection.
For
more information, please contact Child Helpline International:
Johan Martens
Advocacy Officer
Child Helpline International
Tel: + 31 (0)20 528 9625
Fax: + 31 (0)20 638 7655
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